Company Name : WIPRO TECHNOLOGIES
Reference : ww.shine.com
Job Description :
Administrator Networking Job
As a Senior Administrator, you should be able to handle first point escalation for all technical and process issues. Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manager. Plan and schedule Changes, Coordinating with different stakeholders. Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement. Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination Prepare Weekly and monthly status reports. Participate in business meetings with various stake holders on a need basis. Take corrective actions based on the customer satisfaction surveys. Work on the service improvement programs. Effort estimation/reviews on need basis for new projects. Training of new team members. Able to work on Knowledge acquisition and updates to related documents
Minimum work experience : 3 - 5 Years
UC Fundamental (3-5 years in UC, 5-8 years in UC) skillset &ndash CUCM, CUC &ndash Cisco Unity Connection, GW, GK - 3-5 years in UC
Configuring CUCM (Cisco Call Manager), GW (Gateway), GK (Gate Keeper), Troubleshooting, Log Analysis and Alarm identification and analysis
Networking concepts and UC domain experience not limited to protocols, calls flows, operations
CCNP, CCIE Voice certification preferred
Team player and work in flexi mode to be available on demand customer priority needs ( for ex migration)
Roles & Responibilities :
"As a Senior Administrator, you should be able to handle first point escalation for all technical and process issues. Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manager. Plan and schedule Changes, Coordinating with different stakeholders. Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement. Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination Prepare Weekly and monthly status reports. Participate in business meetings with various stake holders on a need basis. Take corrective actions based on the customer satisfaction surveys. Work on the service improvement programs. Effort estimation/reviews on need basis for new projects. Training of new team members. Able to work on Knowledge acquisition and updates to related documents"
Functional Area : General / Other Software
Industry : IT - Software
Apply Mode: Online
Reference : ww.shine.com
Job Description :
Key skills required for the job are:Cisco Call Manager IPT(Mandatory)
As a Senior Administrator, you should be able to handle first point escalation for all technical and process issues. Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manager. Plan and schedule Changes, Coordinating with different stakeholders. Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement. Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination Prepare Weekly and monthly status reports. Participate in business meetings with various stake holders on a need basis. Take corrective actions based on the customer satisfaction surveys. Work on the service improvement programs. Effort estimation/reviews on need basis for new projects. Training of new team members. Able to work on Knowledge acquisition and updates to related documents
Minimum work experience : 3 - 5 Years
UC Fundamental (3-5 years in UC, 5-8 years in UC) skillset &ndash CUCM, CUC &ndash Cisco Unity Connection, GW, GK - 3-5 years in UC
Configuring CUCM (Cisco Call Manager), GW (Gateway), GK (Gate Keeper), Troubleshooting, Log Analysis and Alarm identification and analysis
Networking concepts and UC domain experience not limited to protocols, calls flows, operations
CCNP, CCIE Voice certification preferred
Team player and work in flexi mode to be available on demand customer priority needs ( for ex migration)
Roles & Responibilities :
"As a Senior Administrator, you should be able to handle first point escalation for all technical and process issues. Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manager. Plan and schedule Changes, Coordinating with different stakeholders. Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement. Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination Prepare Weekly and monthly status reports. Participate in business meetings with various stake holders on a need basis. Take corrective actions based on the customer satisfaction surveys. Work on the service improvement programs. Effort estimation/reviews on need basis for new projects. Training of new team members. Able to work on Knowledge acquisition and updates to related documents"
Functional Area : General / Other Software
Industry : IT - Software
Apply Mode: Online